PRIVACY POLICY & TERMS FOR SAGE CLEANERS WEBSITE

At Sage Cleaners, we take your privacy seriously. Please read our Privacy Policy carefully to understand our practices and how we protect your personal information:

PRIVACY POLICY

Thank you for visiting the Sage Cleaners website (the “Site”) and for considering our services. We value your trust, and we are committed to protecting your privacy and the confidentiality of your personal information. By using this Site, you acknowledge and accept the terms outlined in this Privacy Policy. If you do not agree with these terms, we kindly ask that you refrain from using our Site.

It is important to note that our Site is continuously evolving, and we reserve the right to modify this Privacy Policy. We recommend that you review this policy periodically to stay informed of any changes. Your continued use of the Site after any modifications to this Privacy Policy constitutes your acceptance and agreement to abide by the revised terms.

By using the Site, you also confirm that you will not use it for any unlawful, inappropriate, or prohibited purposes as defined by the terms and conditions outlined in this agreement.

We appreciate your trust in Sage Cleaners and are dedicated to ensuring the privacy and security of your personal information.

Information We Collect

At Sage Cleaners, we collect information from you in various ways to enhance your experience and provide our services effectively. This section outlines the types of information we may collect and how we use it. Please note that this Privacy Policy only applies to information collected through our Site, and not to information collected through other sources or platforms.

When you visit our Site, register on our Site or App, or download our App, we may collect certain information from you. This may include your name, contact information (work or business), such as postal and email address, and telephone number(s). Additionally, when you participate in contests, promotions, questionnaires, surveys, or provide comments on our Site, we collect the information you submit to us.

We also utilize tiny barcodes to track your garments effectively. In this process, we may collect information about your garments and any special requests or instructions you provide related to them.

Please be aware that we may also collect information from third parties, either directly from you or through other sources. However, this Privacy Policy specifically applies to information collected through your interaction with our Site, registration, and App download.

Rest assured that we handle the information we collect with utmost care and take appropriate measures to protect your privacy and confidentiality. For further details on how we use and protect your information, please refer to our Privacy Policy.

Opting Out of Marketing Communications

If you no longer wish to receive promotional email messages and SMS messages from Sage Cleaners, you have the option to unsubscribe. You can do so by following the unsubscribe link provided in the message itself or replying with the word “STOP.” Please note that even if you opt out of receiving marketing communications, we may still contact you regarding service-related issues. If you prefer to opt out of receiving promotional materials via email, you may submit your request to wecare@sagecleaners.com.

Sharing Your Information

Sage Cleaners may share your information, including personal information, in the following circumstances:

1. Users of Our Site and Applications: Any information you post on our Site, such as your username, pictures, comments, and text, will be available to other users of our Site. This information will also be searchable by all users of our Site. Please exercise caution and consider the public nature of this information upon posting.

2. In Response to Legal Process: We may disclose the information we collect from you to comply with the law, a judicial proceeding, court order, or other legal process, including responding to a subpoena.

3. To Protect Us and Others: When necessary, we may disclose the information we collect to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to the safety of any person, or violations of this Privacy Policy.

4. Affiliates: We may disclose your information to our affiliates. However, if we do so, their use and disclosure of your information will be subject to this Privacy Policy.

5. Business Transfers: In the event of an acquisition, merger, or another business transaction, where substantially all of our assets are transferred to another company, we may transfer the information we have collected from you to the acquiring company.

6. Service Providers: We may disclose your information to third-party vendors, service providers, contractors, or agents who perform functions on our behalf, such as administering our Site.

7. Franchisees and Other Non-Affiliated Third Parties: We may disclose your information to non-affiliated third parties, including franchisees, licensees, and promotional partners, who have marketing or other relationships with us. These third parties may use your information for marketing purposes, such as promoting Sage Cleaners products and services they believe would be of interest to you. Please note that we cannot be responsible for how these individuals or entities use your information as they are not affiliated with us.

8. Aggregate and Anonymous Information: We may share aggregated or anonymous information about users with third parties for marketing, advertising, research, or similar purposes. For example, we may share demographic information with third parties that display advertisements on our behalf.

Cookies and Other Tracking

As mentioned above, we may use cookies and other tracking mechanisms to track information about your use of our Site, App, or services. The information collected may be combined with other personal information we collect from you.

1. Cookies: Cookies are alphanumeric identifiers that we may transfer to your computer’s hard drive through your web browser for record-keeping purposes. We may use cookies to uniquely identify you, process transactions and requests, track aggregate and statistical information about user activity, and display advertising on our Site and third-party sites. You can manage cookie settings through your browser, such as preventing your computer from accepting new cookies or having the browser notify you when you receive a new cookie. Please note that disabling cookies may affect certain features of our Site.

2. Flash LSOs: We may use Flash LSOs (Local Storage Objects) to store your Site preferences and personalize your visit. LSOs differ from browser cookies in terms of data type, amount, and browser control. For information on managing settings related to Flash LSOs, please visit the Adobe Flash Player Help Page and select the “Global Storage Settings Panel.”

3. Clear GIFs: Clear GIFs, also known as pixel tags, web beacons, or web bugs, are small graphics similar to cookies. Unlike cookies, clear GIFs are embedded invisibly on web pages and not stored on your hard drive. We may use clear GIFs to track the activities of Site visitors and App users, manage content, and gather usage statistics. Clear GIFs may also be used in HTML emails to track email response rates, identify when emails are viewed, and determine if our emails are forwarded.

Third-Party Analytics and Tracking

We may utilize automated devices and applications, such as Google Analytics, to evaluate the usage of our Site. These tools help us improve Site and App performance and enhance user experiences. The third parties providing these services may use cookies and other tracking technologies, but we do not share your personal information with them.

Information We Collect

At Sage Cleaners, we collect various types of information from you when you interact with our website, register on our site or app, or download our app. Additionally, we may gather information about you from other sources, including third parties. However, this policy exclusively pertains to the information collected directly from you during your visit to our site, registration, or app download.

Depending on the specific action you take on our site or app, the information we collect may include your name, contact details (such as work or business address, email address, and phone number), as well as any additional information you provide through sign-up forms, questionnaires, surveys, forums, or blog comments. Furthermore, we utilize tiny barcodes on your garments to track them accurately, noting any specific requests or instructions you provide.

Please note that you have certain rights regarding your personal information. You may access, correct, amend, or delete any account information you have submitted by logging into your account and updating the relevant details. If you require further information about your rights or wish to exercise them, you can also reach out to us via email at care@sagecleaners.com. These rights include:

1. Right to Access: If you reside or are located in the EEA, the United Kingdom, Switzerland, or an area with comparable safeguards, you have the right to obtain a copy of the personal information we currently process about you.

2. Right to Correction: You can request the correction of any incomplete or inaccurate personal information we process about you.

3. Right to Erasure: You have the right to request the erasure of any personal information we may hold about you. However, please note that we may not be able to comply with this request if it contradicts legal requirements, ongoing legal proceedings, or the need to defend against legal claims.

4. Right to Restrict Processing: Unless there are legal obligations or legitimate reasons for retaining your data, you have the right to restrict our processing of your personal data. This could be due to its inaccuracy, unlawful processing, or no longer serving a specific purpose.

5. Portability Rights: If you have provided us with personal information and we process it based on your consent or to fulfill a contract with you or a third party, you have the right to receive that information in a structured, electronic format and to have it transferred to another data controller.

6. Right to Object: You have the right to object to the use of your personal data, particularly in cases where we rely on our legitimate interests. We will comply with your objection unless we have compelling legitimate grounds for processing that outweigh your interests or rights, or if there are legal claims that necessitate the continued processing of the data.

7. Right Against Discrimination: Exercising any of your rights should not result in a denial of our services or a discriminatory change in your experience.

Please be aware that certain conditions, such as legal requirements, may exempt your personal data from these requests. If you contact us via email with a request, we may need specific details to verify your identity.

STORAGE ITEMS

Due to limited storage space, we kindly request that customers retrieve their items within 30 days from the date of drop-off. If unable to collect the order within this specified timeframe, a monthly storage fee will be applied until the items are picked up by the customer. In the event that the customer does not respond to our requests for pickup after 6 months, the items will be donated.

DAMAGED ITEMS

While we take utmost care in handling your garments, we cannot guarantee against color loss, bleeding, or shrinkage of garments. Furthermore, we do not accept responsibility for any existing flaws or deterioration in garments, which may result in small holes or tears. Any damaged items must be reported to care@sagecleaners.com and inspected by Sage Cleaners within twenty-four (24) hours, either through the submission of digital photos or in-person inspection. Failure to report or file a claim within 24 hours will result in the inability to do so. If necessary, the item may be tested at a recognized garment analysis lab to determine responsibility for the damage.

LOST ITEMS

In the event of a lost item, please report it within twenty-four (24) hours of the garment’s delivery. In Tampa, Florida, reports can be sent via email to care@sagecleaners.com. All claims will be reviewed on a case-by-case basis. In the rare occurrence that a customer’s garment is determined to be missing, Sage Cleaners will conduct a comprehensive search for the item lasting up to two weeks. Once the customer’s garment is found, it will either be delivered to the customer’s designated Sage Cleaners location (if a store customer), or it will be delivered to the customer on their next scheduled pickup/delivery day (if a route customer).

Items will be considered lost if they have not been located within fourteen (14) days of the initial claim. Sage Cleaners cannot be held accountable for any loose items, such as watches, jewelry, or cufflinks, lost when submitted in a Sage Cleaners bag.

GARMENT REIMBURSEMENT

In the unlikely event that a garment is not found or sustains irreparable damage due to an error on the part of Sage Cleaners, we will initiate a reimbursement process with the customer. Sage Cleaners will provide reimbursement in the form of store credit, up to the value of the item(s) as determined by the Federal Trade Commission’s Fair Claims Guide. The reimbursement shall not exceed $50 for Wash & Fold orders, twenty (20) times the charge for cleaning laundered shirts, five (5) times the charge for cleaning household and wedding items, and ten (10) times the charge for cleaning all other items, regardless of brand, price, or condition of the garment. The credit will be valid for up to 12 months from the date of the incident. Additionally, Sage Cleaners will issue credit to the customer for the original cost of cleaning the garment. Please note that any claim must be made within 24 hours from the garment’s delivery/pickup date to be considered. Items reported after this 24-hour period will not be eligible for reimbursement. As part of the reimbursement agreement, Sage Cleaners retains ownership of damaged garments and any subsequently found lost garments.

MANUFACTURER ERROR

According to the U.S. Federal Trade Commission’s Care Labeling Law, manufacturers are responsible for providing accurate care instructions on every garment produced. In cases where a garment is damaged as a result of inaccurate care labeling, the manufacturer is held liable. Sage Cleaners will provide a letter summarizing the manufacturer’s error and their obligations under the law to assist customers in obtaining compensation. As a gesture of goodwill, we will also credit $25 in cash to the customer’s account for the inconvenience caused.

DELIVERY RESPONSIBILITY AND MINIMUM ORDER FEES

We strive to offer convenient services to all our customers. However, please note that we can only be responsible for items once they have been picked up by our valets. If items are left on your doorstep or at the front desk of a building prior to pickup, we cannot accept responsibility for any loss or damage that may occur. Once delivery has been made, we will not be held liable for any loss or damage to items. It is solely the customer’s responsibility to ensure the safety of items after delivery by Sage Cleaners.

In certain locations, to cover transportation costs, Sage Cleaners may charge a minimum order fee for orders below $30.

BARCODES AFFIXED TO GARMENTS

Sage Cleaners employs a state-of-the-art garment management system that utilizes tiny barcodes, approximately the size of a Tic Tac®, to monitor garments throughout the cleaning process. The use of barcodes helps us provide an exceptional cleaning service and minimize human error. By choosing Sage Cleaners to clean your garments, you expressly agree to the placement of barcodes on your garments.

A barcode will be affixed to each garment you entrust to us, which will be scanned into our garment care system. Our professionals will utilize these barcodes to keep track of your garments, including any special requests or instructions provided by you. The coding system provides a detailed description of your garment and its location within our facility. The barcodes enable us to improve tracking and accountability, thereby enhancing our performance. By choosing Sage Cleaners, you agree that the affixing of barcodes to your garments does not render them destroyed or damaged.

IN NO EVENT SHALL SAGE CLEANERS BE LIABLE TO THE CUSTOMER FOR ANY DIRECT, INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES OR LOST PROFITS ARISING OUT OF OR RELATING TO THE AFFIXING OR PLACEMENT OF BARCODES ON GARMENTS. THE CUSTOMER EXPRESSLY DISCLAIMS AND WAIVES THE RIGHT TO ANY ADDITIONAL DAMAGES, INCLUDING WITHOUT LIMITATION, DIRECT, CONSEQUENTIAL, PUNITIVE, OR ANY OTHER KIND OF LEGAL OR EQUITABLE DAMAGES, UNDER TORT OR CONTRACT, RESULTING FROM SAGE CLEANERS’ BARCODES ON GARMENTS. YOU EXPRESSLY AGREE TO HOLD SAGE CLEANERS HARMLESS FOR THE PLACEMENT OF BARCODES ON GARMENTS.

SALES TAGS

For the protection of your garments, we do not clean garments with sales tags still attached, as these tags may bleed or melt and cause damage. Any tags left on the garments will be removed prior to cleaning to prevent any potential damage.

Dispute Resolution.

Negotiation. In an effort to reach a speedy and cost-effective resolution of any dispute, controversy, or claim arising from these Terms (referred to as a “Dispute” or collectively as “Disputes”), we and you (individually, a “Party” and collectively, the “Parties”) agree to attempt to negotiate any Dispute (excluding those expressly excluded below) informally for at least thirty (30) days before initiating arbitration. Informal negotiations begin once written notice is provided by one Party to the other Party.

Arbitration. If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (excluding those expressly excluded below) will be exclusively resolved through binding arbitration. YOU ACKNOWLEDGE AND UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO FILE A LAWSUIT AND HAVE A JURY TRIAL. The arbitration shall be conducted in accordance with the Arbitration Rules of the United States. The arbitration fees and your share of the arbitrator’s compensation shall be governed by the Consumer Rules and, when applicable, limited by such Rules. The arbitration may take place in person, via document submission, by phone, or online, and will be conducted by a single arbitrator appointed in compliance with the prevailing rules. The arbitrator’s decision will be provided in writing; however, a statement of reasons will be furnished only if requested by either Party. The arbitrator must adhere to applicable law, and any award may be challenged if the arbitrator fails to do so.

The Parties agree that any arbitration shall be limited to individual Disputes between them. To the fullest extent permitted by law: (a) no arbitration shall be consolidated with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class action basis or to employ class action procedures; and (c) no Dispute may be brought on behalf of the general public or any other individuals in a representative capacity.

Exceptions to Informal Negotiations and Arbitration. The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Dispute related to the enforcement, protection, or validity of a Party’s intellectual property rights; (b) any Dispute arising from allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim seeking injunctive relief. If this provision is determined to be illegal or unenforceable, then neither Party shall pursue arbitration for any Dispute falling within that portion of this provision, and such Dispute shall be resolved by a court with competent jurisdiction, as listed in the jurisdiction section above. Both Parties consent to the personal jurisdiction of that court.

Waiver; No Waiver. No waiver of any term, provision, or condition of this Agreement, whether through conduct or otherwise, in any one or more instances, shall be considered, or shall act as, a waiver of any other term, provision, or condition hereof, whether or not similar, nor shall such waiver constitute an ongoing waiver of any such term, provision, or condition hereof. No waiver shall be enforceable unless executed in writing by the Party granting the waiver.

Entire Agreement. This Agreement constitutes the complete and exclusive statement of the agreement between the Parties regarding the use of the Service, superseding all prior or concurrent communications, representations, statements, and understandings (whether oral or written) between the Parties concerning the Service.

Attorney’s Fees. In the event that legal or equitable action becomes necessary to enforce the terms of this Agreement, the prevailing Party shall be entitled to reasonable attorney’s fees, as well as fees of accountants and other professionals, and costs and expenses in addition to any other relief granted to such prevailing Party.

Third Party Beneficiary Rights. No provisions of this Agreement are intended to confer any rights or benefits upon any third parties, including but not limited to Nonprofit Users, clients, customers, affiliates, or any other individuals or entities. This Agreement is intended to be solely between Sage Cleaners and its users. Any rights or obligations outlined in Sections 5, 6, and 7 of this Agreement are intended to benefit Sage Cleaners, as well as its officers, directors, employees, agents, licensors, and suppliers. Sage Cleaners reserves the right to assign its rights and responsibilities under this Agreement to any party without prior notice to You.

NOTIFICATION.

Sage Cleaners may communicate with You regarding this Agreement through electronic mail, by providing a general notice on the sagecleaners.com website, or by sending written communication via first class U.S. mail to the address You have provided in your Account. You can contact Sage Cleaners with any notices or communications through the following email address: care@sagecleaners.com.