Privacy and Policy

1. INTRODUCTION

Sage Cleaners
("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your data.

2. INFORMATION WE COLLECT

2.1 Information You Provide

We collect:

Name
Contact information
Payment info
Garment preferences
Communication preferences

2.2 Opt-In Consent Records

We store date/time, method, phone number, and consent text when you opt in.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

2.3 Automatically Collected Data

We collect device info, IP address, geolocation, page views, time spent, etc.

2.4 Cookies

We use tracking tools like cookies, web beacons, and pixel tags.

3. HOW WE USE YOUR INFORMATION

We use your data to:

Provide services
Fulfill orders
Send SMS updates and promotions
Personalize your experience
Support customers
Improve operations
Ensure security
Meet legal obligations

4. DISCLOSURE OF YOUR INFORMATION

We may share your data with:

4.1 Service Providers

(payments, hosting, support, messaging)

4.2 Affiliates

under our control

4.3 Legal Authorities

(when required)

4.4 Business Transfers

(e.g., sale or acquisition)

4.5 Note:

We never sell or rent your personal info.

5. TEXT MESSAGE COMMUNICATIONS

5.1 Consent

– Only sent to users who opt in.

5.2 Content

– Promotions, order updates, reminders (max 3/month)

5.3 Toll-Free

– Some messages may be sent from a toll-free number

5.4 Opting Out

– Text "STOP" to unsubscribe

5.5 Help

– Text "HELP" or email
care@sagecleaners.com

6. DATA SECURITY

We safeguard your personal data with appropriate security measures.

7. DATA RETENTION

We store data only as long as needed, including 4 years for opt-in records.

8. YOUR PRIVACY RIGHTS

You may request:

Data access
Correction
Deletion
Processing restrictions
Portability
Objection to processing

Contact us at care@sagecleaners.com to exercise your rights.

9. COOKIE POLICY

9.1 What are Cookies

Small files stored on your device

9.2 Types

Essential, performance, functionality, targeting

9.3 Managing

You can manage cookies via browser settings

10. THIRD-PARTY LINKS

We’re not responsible for third-party website privacy policies.

11. CHILDREN’S PRIVACY

We do not knowingly collect data from anyone under 13.

12. CHANGES TO THIS POLICY

Updates will be posted with a new "Last Updated" date.

13. CONTACT US

Email:
care@sagecleaners.com
Phone:
(813) 543-8380
Mail:
care@sagecleaners.com

Types of Information Collected

Sage Cleaners collects various types of information from its customers, including name, contact details, payment information, and garment preferences. The company also records opt-in consent details and automatically collects data such as device information, IP addresses, and website usage.

This information is necessary for Sage Cleaners to provide its cleaning services, process payments, and communicate with customers. The company is committed to protecting this data and ensuring it is not sold or rented to third parties.

Information Sharing and Disclosure

Sage Cleaners may share customer information with service providers, affiliates, and legal authorities when required by law. The company also reserves the right to share data in the event of a business transfer, such as a sale or acquisition.

However, Sage Cleaners assures its customers that it never sells or rents their personal information to any third parties. The company is dedicated to maintaining the privacy and security of its customers' data.

Customer Communications and Opt-Out

Sage Cleaners may send various types of communications to its customers, including promotional content, order updates, and reminders. These messages are limited to a maximum of 3 per month.

Customers have the ability to opt-out of these communications by texting "STOP" to the provided number. They can also reach out to the company for assistance by texting "HELP" or emailing the customer support team.

Data Retention and Cookie Policy

Sage Cleaners stores customer data only for as long as necessary, including a 4-year retention period for opt-in records. The company also uses cookies to enhance the user experience on its website, including essential, performance, functionality, and targeting cookies.

Customers can manage their cookie preferences through their browser settings. Sage Cleaners is transparent about its use of cookies and ensures that they are used in compliance with applicable privacy laws and regulations.